We ship Australia-wide using Australia Post.
Orders are packed and dispatched within 48 hours of placement (excluding weekends and public holidays).

Standard shipping with Australia Post takes 3-5 business days, this can vary depending on your location in Australia, and if you are in a regional or metro area.

Express shipping with Australia Post takes 1 Business Day, this can vary depending on your location in Australia, and if you are in a regional or metro area.

As soon as your order has been placed you will receive a confirmation e-mail. As soon as we have shipped your order, a second e-mail will come through with the tracking details included. You can use this code to track your parcel on the Australia Post website.

Note this can differ if you have placed an order that is on Pre-Order or Made to Order.
In that case, you will receive a tracking number by e-mail only once the stock has arrived and your item has been shipped.

We understand that sometimes things might not work out the way you'd hoped, especially with online shopping.

We will accept your return from Collection 01 and provide you with either an exchange, a gift card to the value of you piece, or a refund, ensuring that the piece you are returning is in the same brand new condition that it was received, with all new tags and original packaging still withheld.

You must e-mail us directly at info@houseoflouie.com.au to organise your return documentation.

We do have different returns policies for our main Collection 01 and our Made to Order Collection. Please check each policy individually.

Our made to order collections & pre order collections are produced on different timelines than our ready to shop Collection 01.

We will always communicate clearly the lead time of your order.

As soon as we receive the stock we will begin to pack your order and send out your piece, along with a tracking number from Australia Post.

Because of the special nature of our made to order and pre order collections, we can offer you an exchange or gift card to the value of your piece, ensuring that the piece you are returning is in the same brand new condition that it was received, with all new tags and original packaging still withheld.