Privacy Policy
Effective Date: February 13th 2026
House of Louie ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or purchase from us.
1. Information We Collect
We may collect the following types of personal information:
Personal Details
- Full name
- Email address
- Phone number
- Billing and shipping address
Transaction Information
- Order history
- Payment details (processed securely through third-party providers)
Technical & Usage Data
- IP address
- Device information
- Browser type
- Website interaction data
- Cookies and tracking information
2. How We Collect Your Information
We collect information when you:
- Make a purchase
- Create an account
- Subscribe to our emails
- Contact us directly
- Browse our website
We also use cookies and tracking technologies, including Meta (Facebook) Pixel and similar analytics tools, to understand user behaviour and improve our marketing.
3. How We Use Your Information
We may use your information to:
- Process and fulfil orders
- Communicate with you about your purchase
- Provide customer support
- Send marketing communications (if you opt in)
- Improve our website and advertising
- Detect and prevent fraud
We will only use your personal information for the purposes for which it was collected, or as required by law.
4. Marketing Communications
If you subscribe to our email marketing, we may send you updates, promotions, and brand news.
You may unsubscribe at any time by clicking the unsubscribe link in our emails.
5. Disclosure of Personal Information
We may share your information with trusted third parties, including:
- Payment processors
- Shipping providers
- Marketing and analytics platforms (such as Meta and Google)
- Website hosting providers
These third parties are only provided with information necessary to perform their services.
We do not sell your personal information.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve user experience
- Analyse website traffic
- Deliver targeted advertisements
You can manage or disable cookies through your browser settings.
7. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
However, no method of transmission over the internet is completely secure.
8. Access & Correction
You have the right to request access to the personal information we hold about you and request corrections if necessary.
To make a request, please contact us at:
9. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on this page with a revised effective date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
House of Louie
Email: info@houseoflouie.com.au