Returns & Exchanges

We know that shopping online isn't always perfect — especially when it comes to fit. That's why we offer free returns and exchanges within 14 days, to help you find the size that feels right for you.

We're confident you'll love your piece, but if it's not quite right, you're welcome to exchange it for another size or return it, provided it's unworn, unwashed, with tags attached and original packaging included.

Simply contact us at info@houseoflouie.com.au, and we will arrange for a pre-paid return slip to be emailed directly to you.

Please note:

  • Sale items are final sale and cannot be returned or exchanged.
  • Our Made to Order Collection has a separate returns policy — please review the policy listed on the product page prior to purchase.