Refund policy

We understand that sometimes a piece may not be quite right — especially when shopping online.

For our Collection 01, we gladly accept returns for exchange, store credit, or refund, provided the item is returned in its original condition: unworn, unwashed, with all tags attached and original packaging included.

Returns must be requested within 14 days of delivery.

To initiate a return, please email us at info@houseoflouie.com.au, and we will provide you with the relevant return documentation and next steps.

We proudly cover the cost of return shipping to ensure a seamless and stress-free experience while you find your perfect fit.

Please note:

• Sale items are final sale and cannot be returned or exchanged.

• Our Made to Order Collection has a separate returns policy. We kindly ask that you review the policy listed on the product page prior to purchase.